mnl77 Privacy Policy — How We Handle Your Data

When you create an mnl77 account, we collect the personal information you provide during registration. This includes your full name, date of birth, mobile phone number and the mobile payment account details (such as your bKash or Nagad wallet number) that you use to deposit and withdraw funds. This information is required to create your account, verify your identity in compliance with our Know Your Customer (KYC) obligations, and ensure that all financial transactions on your account are processed to accounts registered in your name.

mnl77 records all financial transactions associated with your account, including the amounts, dates, times, payment methods and reference numbers of deposits, withdrawals and any bonuses credited. This data is required for financial reconciliation, fraud prevention, dispute resolution and compliance with applicable anti-money laundering requirements. Transaction records are retained for a minimum period required by applicable financial regulations.

We automatically collect data about how you use the mnl77 platform. This includes the games you play, your bet amounts and outcomes, session durations, the pages and sections you visit, and the frequency of your platform usage. This data is used to improve the platform's functionality, personalise your experience, identify patterns that may indicate problem gambling behaviour so that we can offer responsible gaming assistance, and to ensure the integrity of gameplay against fraud and collusion.

When you access mnl77 via your mobile browser, we automatically collect certain technical information about your device and connection. This includes your IP address, mobile device type, operating system version, browser type and version, screen resolution, and the mobile network operator you are using (for example Grameenphone, Robi, Banglalink, Teletalk or Airtel). This data helps us diagnose technical problems, optimise page loading speeds for Bangladeshi mobile connections, and detect suspicious access patterns that may indicate fraud or unauthorised account access.

The primary purpose for which we collect and use your personal data is to provide you with the mnl77 service. This includes creating and managing your account, processing your BDT deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, enabling you to place bets and play casino games, verifying your identity when required, and providing customer support when you contact us at [email protected].

We use your data to protect the security and integrity of the mnl77 platform and to prevent fraud. This includes monitoring for unusual login activity or transaction patterns, verifying that deposits and withdrawals are processed to and from accounts registered in your name, detecting the use of automated tools or multiple accounts, and investigating any suspected breach of our Terms and Conditions. Where fraud or criminal activity is identified, mnl77 may share relevant data with payment providers or authorities as required by law.

mnl77 uses gameplay and behavioural data to identify patterns that may indicate problem gambling. If our systems detect that a player's activity shows signs of chasing losses, unusually high session lengths or significant escalation in bet sizes, our support team may reach out to offer responsible gaming information or tools. This processing is carried out in the interest of player welfare and is one of the most important uses of data on the mnl77 platform.

If you have opted in to receive promotional communications from mnl77, we may use your mobile number to send you information about new games, seasonal promotions (such as Eid or Pohela Boishakh bonuses), cricket betting offers during BPL and IPL seasons, and other relevant platform updates. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing will not affect your ability to use the mnl77 platform or receive service-related communications.

To operate the mnl77 platform, we work with third-party service providers who process data on our behalf. Payment processors such as bKash, Nagad, Rocket and Upay receive transaction data necessary to execute your deposits and withdrawals. Game technology providers including Pragmatic Play, Evolution Gaming, PG Soft and Spribe receive session and gameplay data as required to run their games on our platform. All third-party service providers are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared.

mnl77 may be required to disclose personal data to regulatory authorities, law enforcement agencies or courts when compelled to do so by a valid legal obligation. This includes situations where disclosure is required to investigate or prevent fraud, money laundering or other criminal activity. In such cases, mnl77 will only disclose the minimum amount of personal data necessary to satisfy the legal obligation and will, where legally permitted to do so, notify the affected account holder.

mnl77 does not sell, rent, licence or otherwise transfer your personal data to third-party marketers, data brokers, advertising networks or any other commercial entity for the purpose of marketing, profiling or any other commercial exploitation. Your personal data is used solely to provide and improve the mnl77 service and to comply with our legal obligations. This commitment applies unconditionally and is not subject to exception based on the nature of the third party or the intended use.

mnl77 uses cookies and similar browser-based storage technologies to operate the platform effectively. Session cookies are used to keep you logged in during your visit and to maintain your game session state. Functional cookies remember your preferences such as your preferred game category or display settings. Analytics cookies collect anonymised data about how players navigate the platform, which helps us identify pages that load slowly, features that are underused, and areas where the user experience can be improved. All analytics data collected via cookies is processed in aggregated, anonymised form and is not linked to your individual account.

You can control and manage cookies through your mobile browser settings. Most browsers allow you to block or delete cookies entirely, or to block cookies from specific sites. Please note that disabling essential session cookies on mnl77 will prevent you from staying logged in and may disrupt your gameplay experience. Disabling functional cookies will mean that your preferences are not remembered between sessions. We recommend keeping essential and functional cookies enabled for the best mnl77 experience on your device.

mnl77 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Account registration data and KYC documents are retained for a minimum of 5 years after account closure, in compliance with applicable anti-money laundering regulations. Transaction records are retained for a minimum of 5 years. Gameplay and behavioural data used for responsible gaming purposes is retained for the duration of your account's activity and for up to 2 years after closure. When data is no longer required, it is securely deleted or anonymised.

mnl77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data transmitted between your device and our servers is protected by SSL (Secure Sockets Layer) encryption. Access to personal data within mnl77 is restricted to authorised personnel on a need-to-know basis. Despite these measures, no system can guarantee absolute security. If you believe that your account has been compromised, please contact us immediately at [email protected].

mnl77 does not knowingly collect or process personal data from individuals under the age of 21. Our platform is strictly intended for adults aged 21 and above. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account. If you are a parent or guardian and believe that a minor has registered on mnl77, please contact us immediately at [email protected].

The mnl77 platform may reference or interact with third-party services such as mobile payment platforms (bKash, Nagad, Rocket) and game providers. These third parties operate their own independent privacy policies, and mnl77 is not responsible for the data practices of any third-party service. When you make a deposit or withdrawal via bKash or Nagad, you are also subject to their respective privacy terms. We encourage you to review the privacy policies of any third-party service you use in connection with your mnl77 account.

mnl77 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we may notify active players via their registered mobile number. Your continued use of the mnl77 platform following any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically so that you are always informed about how your data is handled.

If you have any questions, concerns or requests relating to this Privacy Policy or the way mnl77 handles your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days. Please include your full name and registered mobile number in any privacy enquiry so that we can locate your account and respond accurately to your request.